I am Bob
TECHNOLOGIST:
Leader in customer service & support,
Builder of hardware & teams,
Master of networks & documentation
Improving everyday life through technology and service
ABOUT ME
I am an IT professional with over twenty years experience in a broad range of IT and customer support aspects from helpdesk support and training, to physical and virtual server implementation / maintenance / support, to Azure AD implementation / configuration including gallery and custom SAML federations. I have a talent for managing teams of different sizes and knowledge levels and a passion for team training and growth.
I’ve shown success with large IT projects, training employees and clients on new software and practices, and planning for future IT needs.
I enjoy working with computer systems and related gear – building servers, designing and installing physical networks (and wireless devices), and even building microcontroller boards with sensors speaking MQTT to a Raspberry Pi or VM collecting and presenting that data.
20+
Years of Experience
Many
Happy Customers
Broad
Technical Skills
Extensive
Customer Support Experience
MY SKILLS
Management
First learned in Boy Scouts, I believe in empowering direct reports, providing required training and additional optional training opportunities, and allowing my team to grow where their passion leads.
General IT Support
Often thought of as “help desk work”, I’m versed in supporting end users of all tech skill levels in their computer use needs and issue troubleshooting.
Web Administration
I have significant experience performing Web Admin duties with Joomla & WordPress CMS’s, with HTML CSS PHP JavaScript MySQL, website backup / recovery, migrations and upgrades, and all aspects of DNS configuration.